The single biggest problem in communication is the illusion that it has taken place.
- George Bernard Shaw
Communication is fundamental to human existence. It’s how we share stories, pass on culture, and avoid mistakes. Effective communication ensures not just understanding, but survival.
Today, much of our communication takes place in a digital world; in emails, texts, and social media posts. In our pursuit of “efficiency”, we cut details, lose emotional context, and hit send without care for what happens next. We then fail to transition from the digital space back to reality and our communication suffers. We lose clarity in what we mean, discipline in our checking for understanding, and accountability when results fall short.
Communication, despite how good we think we are, can always be better. When asked if a poor outcome has happened recently because of miscommunication, most of us wouldn’t need to look back more than a day.
Behavioral Blindspots
Many communication gaps stem from our own internal operating systems; our behaviors.
- We move too fast, focusing on the big picture, and we fail to clarify or follow up on details.
- We dominate discussions, pushing expectations without pausing for input.
- In our own self-confidence, we assume clarity and blame others when execution fails.
- Or, lacking confidence, we avoid speaking up and asking for help.
Yes, good communication takes time and practice, but it starts with awareness. Where do communication gaps show up around me? How do my tendencies, my habits and behaviors, impact my clarity, discipline, and accountability?
If we get communication right, everything gets better.
