Hot Dog Hospitality

Context

Teams rely on productivity and efficiency; doing things the way they have always been done. There are, however, opportunities to push self-imposed boundaries and deliver in a way that elevates the quality of what you do.

Outcome

Rethink the way teams deliver their products/services,
Identify opportunities for exceptional service

Main Questions

What happens when we feel seen for who we are rather than treated like a transaction?
How does it change our experience? When have you hesitated to act because of self-imposed standards?
How do we know when to “break the rules” to create a better experience?

Citations

https://www.youtube.com/watch?v=bwcyXcOpWVs&t=298s

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